USA Shipping
- FREE SHIPPING ON US ORDERS OVER $75.00 USD
- All US orders under $75.00 USD are a $15.00 FLAT RATE
- We ship to all 50 states in the US
- Estimated delivery time for standard shipping is 5-10 days
- Please allow 1-3 business days to process order
- Express 2 Day Air: Please allow 1-3 business days to process order
- Unfortunately we DO NOT currently ship to PO Boxes
Canada Shipping
- $15.00 FLAT RATE SHIPPING TO CANADA
- DUTY FEES ARE PRE-PAID
- Express 2 Day Air: Please allow 1-3 business days to process order
- Please allow 1-3 business days to process shipping
- When shipping to PO Boxes, additional fees may apply
Shipping Status
- As soon as your order ships you will receive a shipping confirmation email that includes your tracking number
- If you do not receive an email confirmation - please contact us at info@threadandsupply.com
- We do not ship on Saturday, Sundays or holidays
- If your order requires additional information to fully process we will be in touch by email
Cancellation Policy
Due to our fast order processing and shipping, it is usually not possible to cancel an order once it has been placed. If you need to cancel an order you just placed, please reach out as soon as possible to our Customer Service team, and we will do our best to accommodate your request. If the order has already been processed, we do offer easy return and exchange once you receive the item.
We care about you! So we’ve partnered with Redo...
Redo Shipping Protection helps protect your order in the event your package is lost, stolen, or damaged while in transit.
If something goes wrong during delivery, you can file a claim through Redo for a quick resolution, such as a replacement, refund, or store credit, depending on the issue and eligibility.
Shipping protection gives you added peace of mind from the moment your order leaves our warehouse until it arrives at your door.
If you experience an issue with your shipment, please start a claim through our Redo portal HERE.
By deselecting Redo Shipping Protection at checkout, Thread & Supply is not liable for lost, stolen, or damaged packages once they are in the carrier’s possession.