FAQ

How Do I Check My Order Status?

Log into your account and view your order history.


Can I Cancel Or Make Changes To My Order?

We generally process orders within 1-2 business days, but we’re usually much faster. Unfortunately, once we’ve processed your order we will be unable to cancel or make any changes. We do offer free returns and exchanges in case you make a mistake!


How Do I Return My Item?

We accept all unworn/unwashed items for a full refund within 30 days. Process your return through this link. For free returns on shipping, utilize the return label that was sent with your order.


I Lost  My Return Label, How Can I Return My Item?

If you lost your return label, go ahead and process your return through here for an electronic label to be sent to your email.


How Long Do I Have To Return My Item?

30 days from your package arriving.


I Have A Size And Fit Question. How Do I Find This Information?

Check out our size guide to find specific measurements. Make sure to also read our product descriptions to see how each style fits.


Does Thread & Supply Ship Internationally?

Unfortunately, we only ship within the United States at this time.


When Will My Order Ship?

All orders are processed and shipped via USPS Priority Mail within 2 business days. Once your package is shipped, expect domestic orders to arrive within 1-4 days.


How Do I Use A Promo Code?

Add your selections to your shopping bag and continue to checkout. On the right-hand side, click on ‘Have a promo code?’ then, type in the code and hit ‘Apply.’ Your promotion code will be automatically applied to your order and will be reflected in your order total. The amount of your discount will be listed in the ‘Promotions’ line.* Unfortunately, only one code can be used per order. Please be advised that promo codes cannot be applied to previous purchases. Some exclusions apply.


Does Thread & Supply Offer Gift Cards?

Unfortunately, we do not offer gift cards at this time.


How Do I Make An Exchange?

We accept all unworn/unwashed items for an exchange for the same item, different color or size. Go ahead and process your exchange here. For free shipping, utilize the return label that was sent with your order. Once we receive your package, we will send out the correct item.


Something I Bought Went On Sale The Next Day - Can I Still Use The Promo Code?

Sorry, promo codes cannot be used on previous purchases. Be sure to join our mailing list for exclusive access to future promotions, events, exciting news, and more.

 

Can I Use Multiple Promo Codes At Once?

No, unfortunately, we can only honor one promo code per order.

 

I Received A Thread & Supply Item As A Gift, Can I Exchange Or Return The Item?

Yes! We can gladly exchange the item as long as the item was purchased via Threadandsupply.com. If you do not have proof of purchase, we can exchange it using the order number and email, please follow the exchange instructions. If you would like a refund on the item, please follow the return instructions and the refund will go back into the original form of payment.

 

Does Thread & Supply Price Match?

Yes! We do price match within 7 days of purchase, email us at Orders@threadandsupply with a link of the item and your order number and we can adjust the pricing on our back end.


How Long Will It Take To Process My Return?

Please allow 1-3 days for your refund to be processed and an additional 5-7 days for your refund to reflect on your account.

 

I Purchased A Thread & Supply Item From A Different Retailer, Can I Return or Exchange It Through Thread & Supply?

Sorry, we are only able to accept returns and exchanges for orders placed directly from our site. We highly suggest you contact the retailer you purchased the item from.

 

I Purchased A Thread & Supply Item From A Different Retailer But It Was Damaged, Can I Exchange It Through Thread & Supply?

No, we can only send a replacement item if the order was placed through our website. We highly suggest you contact the retailer you purchased the item from.

 

I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?

Send us an email at hello@threadandsupply.com with your questions!

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