How Do I Check My Order Status?
Log into your account and view your order history.
Can I Cancel Or Make Changes To My Order?
We generally process orders within 1-2 business days, but we’re usually much faster. Unfortunately, once we’ve processed your order we will be unable to cancel or make any changes.
How Do I Return My Item?
We accept all unworn/unwashed items for a full refund within 30 days. Process your return through this link.
**This excludes all end of season BOGO sale purchases, mystery boxes and final sale products.
Do You Accept International Returns?
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on threadandsupply.com for return within 30 days. Returns are processed in the order they are received. Please allow a week to two weeks for your return to be processed once received at our warehouse.
You can send items back to us at the address below using any trackable/insured shipping method. Sorry, we can’t accept COD returns.
ATTN: RETURNS 5524 Alcoa Avenue, Vernon, CA 90058
**This excludes all end of season BOGO sale purchases, mystery boxes and final sale products.
I Lost My Return Label, How Can I Return My Item?
Go ahead and process your return through here for an electronic label to be sent to your email.
How Long Do I Have To Return My Item?
30 days from your package arriving.
**This excludes all end of season BOGO sale purchases, mystery boxes and final sale products.
I Have A Size And Fit Question. How Do I Find This Information?
Check out our size guide to find specific measurements. Make sure to also read our product descriptions to see how each style fits.
Does Thread & Supply Ship Internationally?
We ship within the US and Canada.
When Will My Order Ship?
All orders are processed and shipped via USPS Priority Mail within 2 business days. Once your package is shipped, expect domestic orders to arrive within 1-4 days.
How Do I Use A Promo Code?
Add your selections to your shopping bag and continue to checkout. On the right-hand side, click on ‘Have a promo code?’ then, type in the code and hit ‘Apply.’ Your promotion code will be automatically applied to your order and will be reflected in your order total. The amount of your discount will be listed in the ‘Promotions’ line.* Unfortunately, only one code can be used per order. Please be advised that promo codes cannot be applied to previous purchases. Some exclusions apply.
Does Thread & Supply Offer Gift Cards?
Yes we do! You can purchase a gift card on the top menu bar under:
"GIFT CARD"
How Do I Make An Exchange?
We accept all unworn/unwashed items for an exchange for the same item, different color or size within 30 days of purchase. Go ahead and process your exchange here. Once we receive your package, we will send out the correct item.
**This excludes all end of season BOGO sale purchases, mystery boxes and final sale products.
Something I Bought Went On Sale The Next Day - Can I Still Use The Promo Code?
Sorry, promo codes cannot be used on previous purchases. Be sure to join our mailing list for exclusive access to future promotions, events, exciting news, and more.
Can I Use Multiple Promo Codes At Once?
No, unfortunately, we can only honor one promo code per order.
I Received A Thread & Supply Item As A Gift, Can I Exchange Or Return The Item?
Yes! We can gladly exchange the item as long as the item was purchased via Threadandsupply.com. If you do not have proof of purchase, we can exchange it using the order number and email, please follow the exchange instructions. If you would like a refund on the item, please follow the return instructions and the refund will go back into the original form of payment.
How Long Will It Take To Process My Return?
Please allow 1-3 days for your refund to be processed and an additional 5-7 days for your refund to reflect on your account.
I Purchased A Thread & Supply Item From A Different Retailer, Can I Return or Exchange It Through Thread & Supply?
Sorry, we are only able to accept returns and exchanges for orders placed directly from our site. We highly suggest you contact the retailer you purchased the item from.
I Purchased A Thread & Supply Item From A Different Retailer But It Was Damaged, Can I Exchange It Through Thread & Supply?
No, we can only send a replacement item if the order was placed through our website. We highly suggest you contact the retailer you purchased the item from.
What is Route?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here.
What if My Order Never Arrives or is Stolen?
Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.
If your order has not arrived, please file a claim with Route here.
I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?
Send us an email at info@threadandsupply.com with your questions!