How Do I Check My Order Status?
Log into your account and view your order history. You can also refer back to the tracking number that was emailed or texted to you once your order was fulfilled.
Can I Cancel Or Make Changes To My Order?
Due to our fast order processing and shipping, it is usually not possible to cancel an order once it has been placed. If you need to cancel an order you just placed, please reach out as soon as possible to our Customer Service team at info@threadandsupply.com, and we will do our best to accommodate your request. If the order has already been processed, we do offer easy return and exchange options once you receive the item.
How Do I Return My Item?
We accept all unworn/unwashed items for a full refund within 30 days. Process your return through this link.
This excludes all end-of-season BOGO sale purchases, mystery boxes, and final sale products.
Do You Accept International Returns?
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on threadandsupply.com for return within 30 days. Returns are processed in the order they are received. Please allow one to two weeks for your return to be processed once received at our warehouse.
You can send items back to us at the address below using any trackable/insured shipping method. Sorry, we can’t accept COD returns.
ATTN: RETURNS
5524 Alcoa Avenue
Vernon, CA 90058
This excludes all end-of-season BOGO sale purchases, mystery boxes, and final sale products.
I Lost My Return Label, How Can I Return My Item?
Go ahead and process your return here to have an electronic label sent to your email.
How Long Do I Have To Return My Item?
You have 30 days from delivery to return your item.
This excludes all end-of-season BOGO sale purchases, mystery boxes, and final sale products.
I Have A Size And Fit Question. How Do I Find This Information?
Check out our size guide to find specific measurements. Make sure to also read our product descriptions to see how each style fits.
Does Thread & Supply Ship Internationally?
We ship within the US and Canada. Canada orders are duty pre-paid with a $15 flat shipping rate.
When Will My Order Ship?
Orders are processed within 1–3 business days. Once your order has shipped, you can expect delivery within 5–10 days with our standard shipping option via UPS.
How Do I Use A Promo Code?
Add your selections to your shopping bag and continue to checkout. On the right-hand side, click on “Have a promo code?” Then, enter your code and click “Apply.” Your promotional discount will automatically be reflected in your order total under the “Promotions” line.
Only one promo code can be used per order. Promo codes cannot be applied to previous purchases. Some exclusions apply.
Does Thread & Supply Offer Gift Cards?
Yes, we do! You can purchase a gift card by selecting “GIFT CARD” from the top menu bar.
How Do I Make An Exchange?
We accept all unworn/unwashed items for an exchange for the same item in a different color or size within 30 days of purchase. Process your exchange here. Once we receive your package, we will send out the correct item.
This excludes all end-of-season BOGO sale purchases, mystery boxes, and final sale products.
Something I Bought Went On Sale The Next Day – Can I Still Use The Promo Code?
Sorry, promo codes cannot be applied to previous purchases. Be sure to join our mailing list for exclusive access to future promotions, events, exciting news, and more.
Can I Use Multiple Promo Codes At Once?
Unfortunately, we can only honor one promo code per order.
I Received A Thread & Supply Item As A Gift, Can I Exchange Or Return The Item?
Yes! We can gladly exchange the item as long as it was purchased through threadandsupply.com. If you do not have proof of purchase, we can process an exchange using the order number and email address. Please follow our exchange instructions.
If you would like a refund, please follow our return instructions. Refunds will be issued to the original form of payment.
How Long Will It Take To Process My Return?
Please allow 1–3 days for your refund to be processed and an additional 5–7 days for the refund to appear in your account.
I Purchased A Thread & Supply Item From A Different Retailer, Can I Return Or Exchange It Through Thread & Supply?
Sorry, we are only able to accept returns and exchanges for orders placed directly through our website. We recommend contacting the retailer where you originally purchased the item.
I Purchased A Thread & Supply Item From A Different Retailer But It Was Damaged, Can I Exchange It Through Thread & Supply?
Unfortunately, we can only send replacement items for orders placed directly through our website. We recommend contacting the retailer where you originally purchased the item for assistance.
What Is Redo Shipping Protection?
Redo Shipping Protection helps protect your order in the event your package is lost, stolen, or damaged while in transit.
If something goes wrong during delivery, you can file a claim through Redo for a quick resolution, such as a replacement, refund, or store credit, depending on the issue and eligibility.
Shipping protection gives you added peace of mind from the moment your order leaves our warehouse until it arrives at your door.
If you experience an issue with your shipment, please start a claim through our Redo portal here.
Where Is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed or texted to the contact information provided at checkout.
How Does Redo Work?
If your Redo-protected order is lost, damaged, or stolen, Redo’s support team helps ensure your order is replaced or refunded based on your preference and claim eligibility. Claims are reviewed for approval within 1–2 business days of filing.
Need to file a claim? File here.
What If My Order Never Arrives Or Is Stolen?
Redo Shipping Protection helps cover these situations! To protect your order against loss or theft, add Redo Protect at checkout.
If your order has not arrived, please file a claim with Redo here.
I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?
Send us an email at info@threadandsupply.com with your questions! We're happy to help.