Our Return Policy
We gladly accept unworn and unwashed merchandise purchased on threadandsupply.com for return or exchange within 30 days from purchase date in its original condition. All orders placed in December will have an extended 40 day time period for the Holidays. Once received, eligible merchandise will be automatically credited back to the original form of payment within 5-7 business days after processing.
Kindly note that all Thread Boxes and final sale items are final sale and ineligible for return or exchange.
There is an $8.00 flat rate shipping fee on all US returns and free shipping for all US exchanges. For international returns and exchanges, the customer is responsible for the cost of postage through your local carrier service.
You will need the shipping zip code associated with your order and your general order number, which is TSCOM followed by 5 numbers. For example, your general order number looks like this: TSCOM12345
Questions? Reach out to us at firstname.lastname@example.org