ELENA SWEATER
Style Description:
FINAL SALE
This ultra-cozy sweater is featured in an oversized silhouette and simple ribbed knit design with dropped shoulder and side vents.
- High collar turtleneck
- Ribbed hem & cuff
- Side vents
Measurements for a size small:
- Length: 25.5"
- Chest: 20"
- Sleeve length: 19.5"
Fabric Content/Care:
-
51% Viscose
- 29% Polyester
- 20% Nylon
Machine Wash Cold
Import
Size Chart
Product information
We gladly accept unworn and unwashed merchandise purchased on threadandsupply.com for return or exchange within 30 days from purchase date in its original condition. Once received, eligible merchandise will be automatically credited back to the original form of payment within 5-7 business days after processing.
There is an $8.00 flat rate shipping fee on all US returns and free shipping for all US exchanges. For international returns and exchanges, the customer is responsible for the cost of postage through your local carrier service.
Holiday Shipping Deadlines
- To receive your order by December 25th, please order by the dates below and suggested shipping method:
- UPS standard shipping - Order by 9am PST on Dec 17th
- UPS 2 day shipping - Order by 9am PST on Dec 19th
- UPS overnight shipping - Order by 9am PST on Dec 20th
- International shipping - Order by 9am PST on Dec 13th
USA Shipping
- FREE SHIPPING ON US ORDERS OVER $75.00 USD
- All US orders under $75.00 USD are a $15.00 FLAT RATE
- We ship to all 50 states in the US
- Estimated delivery time for standard shipping is 5-10 days
- Please allow 1-3 business days to process order
- Express 2 Day Air: Please allow 1-3 business days to process order
- Unfortunately we DO NOT currently ship to PO Boxes
Canada Shipping
- $15.00 FLAT RATE SHIPPING TO CANADA
- DUTY FEES ARE PRE-PAID
- Express 2 Day Air: Please allow 1-3 business days to process order
- Please allow 1-3 business days to process shipping
- When shipping to PO Boxes, additional fees may apply
Shipping Status
- As soon as your order ships you will receive a shipping confirmation email that includes your tracking number
- If you do not receive an email confirmation - please contact us at info@threadandsupply.com
- We do not ship on Saturday, Sundays or holidays
- If your order requires additional information to fully process we will be in touch by email
We care about you! So we’ve partnered with Route...
A package protection and tracking solution—to give our customers the best possible delivery experience—Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
By deselecting Route shipping protection, Thread & Supply is not liable for lost, damaged, or stolen items.
Machine wash cold
Import
F.A.Q.
A quick answer to common questions
How do I know my size?
Check out our size guide to find specific measurements. Make sure to also read our product descriptions to see how each style fits.
How can I get free shipping?
We offer free shipping on all USA orders over $75.00!
Can I make changes to my order after it’s been placed?
We generally process orders within 1-2 business days, but we’re usually much faster. Unfortunately, once we’ve processed your order we will be unable to cancel or make any changes. Any other questions, feel free to email info@threadandsupply.com
How do I make a return or exchange?
We accept all unworn/unwashed items for a full refund within 30 days. Process your return through our online return portal.
Our Return Policy
We gladly accept unworn and unwashed merchandise purchased on threadandsupply.com for return or exchange. For the Holiday Season we are extending our return policy to within 45 days from purchase date in its original condition. Once received, eligible merchandise will be automatically credited back to the original form of payment within 5-7 business days after processing.
Kindly note that all Thread Boxes and final sale items are final sale and ineligible for return or exchange.
There is an $8.00 flat rate shipping fee on all US returns and free shipping for all US exchanges. For international returns and exchanges, the customer is responsible for the cost of postage through your local carrier service.
You will need the shipping zip code associated with your order and your general order number, which is TSCOM followed by 5 numbers. For example, your general order number looks like this: TSCOM12345
Questions? Reach out to us at info@threadandsupply.com
Can I return Thread & Supply items purchased from other stores?
Sorry, we are only able to accept returns and exchanges for orders placed directly from our site. We highly suggest you contact the retailer you purchased the item from.
How does Route work?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here.