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    Returns & Exchanges

    While it’s our mission to make the Thread and Supply shopper happy with every order, we know that we may not get it right every time...

    RETURN
    EXCHANGE
    INCORRECT
    TIME
    30 Days
    30 Days
    30 Days
    SHIPPING

    Visit the Return Portal on our website to begin the return process and retrieve a Return Label via email.

    Visit the Return Portal on our website to begin the exchange process and retrieve a Return Label via email.
    Visit the Return Portal on our website to begin the exchange process and retrieve a Return Label via email.
    REFUND/EXCHANGE

    Refund when Received

    Exchange when Received

    Refund when Received

    **exclusions may apply for International orders, please read below for more information

    Shipping

    Please allow 1-3 business days to process shipping. Arrives within 5-10 days. Due to Covid, these shipping times can have large delays.

    Returns

    We gladly accept unworn and unwashed merchandise purchased on threadandsupply.com for return within 30 days in its original condition for a full refund. Once received, eligible merchandise will be automatically credited back to the original form of payment. Please allow 5-7 business days for processing the refund and notifying you of completion

    Click here to return your purchase.

    **This excludes all mystery boxes and final sale products.

    International Returns

    We’ll gladly accept unworn, unwashed, or defective merchandise purchased on threadandsupply.com for return. Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.

    You can send items back to us at the address below using any trackable/insured shipping method. Sorry, we can’t accept COD returns. ATTN:RETURNS 5524 Alcoa Avenue, Vernon, CA, 90058.

    Please note that we are not responsible for any additional customs fees.

    **This excludes all mystery boxes and final sale products.

    Exchanges

    Eligible merchandise will be accepted for an exchange of an item of equal or lesser value.

    An exchange for an item of higher value should be returned and purchased as two separate transactions.

    Once the returned merchandise is received in its original condition, you will be notified via email from hello@threadandsupply.com that we can proceed with the exchange.

    We will send out your new T&S merchandise (free shipping) and/or refund you the difference in price, if applicable.

    Please allow 5-7 business days for processing the exchange and notifying you of completion.

    Please note exchanges are only qualified for orders within the United States. International orders excluded.

    **This excludes all mystery boxes and final sale products.

    Other

    Email hello@threadandsupply.com for any other issues.

    Ship to Return Address

    ATTN: RETURNS
    Thread and Supply
    5524 Alcoa Avenue
    Vernon, CA, 90058

    FREE SHIPPING & RETURNS ON ALL ORDERS WITHIN THE US ONLY

    WE DO NOT CURRENTLY SHIP TO P.O. BOXES

    CUSTOM & DUTY FEES MAY BE APPLIED TO CANADA ORDERS